Effective Date: January 1, 2026

At STMA Printing, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website or placing an order with us, you agree to the practices described in this policy.

1. Who We Are

STMA Printing is a full-service print shop located in San Antonio, Texas, operating as part of the South Texas Merchants Association. We provide digital and large format printing services to individuals, businesses, and STMA wholesale members.

Contact Information:

• Address: 12054 Starcrest Drive, San Antonio, Texas 78247
• Phone: (737) 381-2357
• Email: info@stmaprinting.com
• Website: stmaprinting.com

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

When you create an account, place an order, request a quote, or contact us, we may collect:

• Full name
• Business name (if applicable)
• Email address
• Phone number
• Billing and mailing address
• Payment information (processed securely through our payment provider — we do not store full card details)
• Order details and specifications
• Files, artwork, and designs submitted for printing
• STMA membership information (for wholesale account holders)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or search terms
• Device type and operating system

This information is used to improve the performance and usability of our website. We do not currently use third-party tracking or advertising tools. If this changes in the future, this policy will be updated accordingly.

2.3 Information from Third Parties

We may receive limited information from third-party payment processors to confirm and reconcile transactions. We do not purchase or acquire personal data from data brokers or other external sources.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To communicate with you about your order status, proofs, and pickup notifications
• To manage your account and membership status
• To respond to inquiries, quotes, and customer service requests
• To send transactional emails and order-related notifications
• To send marketing emails or SMS messages about promotions, new products, and updates — only if you have opted in to receive such communications
• To process payments and prevent fraud
• To improve our website, services, and customer experience
• To comply with legal obligations

4. Marketing Communications

STMA Printing may send promotional emails or SMS messages to customers who have opted in to receive marketing communications. The following terms apply:

• You may opt in to marketing communications at the time of account creation or order placement.
• You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at orders@stmaprinting.com.
• You may opt out of SMS marketing by replying STOP to any marketing text message.
• Opting out of marketing communications will not affect your receipt of transactional or order-related messages, which are necessary for fulfilling your orders.
• We will not sell or share your contact information with third parties for their own marketing purposes.

5. Customer Files & Artwork

STMA Printing retains customer-submitted files and artwork after order completion for the following reasons:

• To allow customers to reorder previously printed items without resubmitting files
• To maintain order records for quality assurance and dispute resolution

Customer files are stored securely and are not shared with any third party. Files are used solely for the purpose of fulfilling orders placed by the customer.

If you would like your files removed from our system, please contact us at orders@stmaprinting.com with your request. We will process file deletion requests within 30 days.

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or fulfilling orders (e.g., payment processors, shipping carriers). These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
• STMA Association: For STMA wholesale members, limited account information may be shared with the South Texas Merchants Association for membership verification purposes.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of STMA Printing, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction. We will notify affected customers if such a transfer occurs.

7. Data Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it against unauthorized access, loss, misuse, or disclosure. These measures include:

• Secure storage of customer accounts and order data
• Encrypted payment processing — we do not store full payment card details on our systems
• Restricted internal access to customer information on a need-to-know basis

While we take all reasonable precautions, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your information and are not liable for unauthorized access resulting from circumstances beyond our reasonable control.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Account information: Retained for the duration of your active account. You may request account deletion at any time.
• Order records: Retained indefinitely for business and compliance purposes.
• Customer files and artwork: Retained indefinitely to support reorders and order history. You may request file deletion at any time.
• Payment records: Retained as required by applicable tax and financial regulations.
• Marketing opt-in records: Retained until you opt out, at which point opt-out records are maintained to honor your preferences.

9. Your Privacy Rights

As a customer of STMA Printing, you have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to any legal or business retention obligations.
• Opt-Out: You may opt out of marketing communications at any time as described in Section 4.
• File Removal: You may request that your submitted artwork and files be removed from our system.

To exercise any of these rights, please contact us at orders@stmaprinting.com. We will respond to all requests within 30 days. We may require verification of your identity before processing requests.

10. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze site traffic. Cookies are small text files stored on your device.

• Essential Cookies: Required for the website to function properly (e.g., maintaining your shopping cart or login session).
• Analytics Cookies: Used to understand how visitors use our website. We do not currently use third-party analytics tools, but may do so in the future with appropriate notice.

Most web browsers allow you to control cookie settings. You may disable cookies through your browser settings; however, doing so may affect the functionality of our website.

11. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take prompt steps to delete that information. If you believe we have collected information from a child, please contact us at orders@stmaprinting.com.

12. Third-Party Links

Our website may contain links to third-party websites. STMA Printing is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the effective date at the top of this document and post the revised policy on our website at stmaprinting.com. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• STMA Printing
• 12054 Starcrest Drive, San Antonio, Texas 78247
• Phone: (737) 381-2357
• Email: orders@stmaprinting.com
• Website: stmaprinting.com

Last Updated: January 1, 2026  |  STMA Printing  |  San Antonio, Texas